EP 11: Training The How, Managing The What – Show Notes

by | Mar 31, 2022

Episode 11 – Training The How Managing The What

If there’s one thing I’ve learned in my very many years of leadership training is that processes and outcomes do not mean the same thing. In fact, they rarely produce the same results, neither can they be used interchangeably. So the question is, which between process and outcomes should a leader focus more on to guarantee the best results?

First, it’s sad to see how most leaders focus on results without understanding that processes are the keys to getting things done. Yes, your job is to oversee the completion of a task, but how a team member does it is not your responsibility. All that’s required of you is to set a clear goal, train them on the process and let them find their way to the finish line.

I believe that as leaders, we need to train our people on the process while managing the outcomes. Most leaders have this backward; they manage the how and train the what. In this episode, Seth shares insights into how leaders can flip the script and give their team members the autonomy and resourcefulness they need to achieve the intended outcomes.


What You’ll Learn:

[01:10] Training Processes, Managing Outcomes

[03:05] What Most Leaders Get Wrong About Leadership

[05:20] Why High Achievers Desire Learning the Best Processes

[08:40] Managing Outcomes and Training Processes at Home

[11:38] Processes Disruption and Why Employees Hate It

[14:30] Leaders Need to Be Clear on the Outcome and Flexible on the Process

[18:10] Who Owns the Job?

[19:55] The Hot Potato Conversation

[21:33] Leadership Fundamentals: When to Hire Solvers

[22:00] How to Make Generational Impact with Your Leadership

[23:47] Are You Training Processes or Managing Outcomes?

[25:45] Parting Thoughts


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